Hubungan Kinerja Perawat Dengan Kepuasan Pasien Di Rumah Sakit X Kabupaten Semarang

  • Rismiyanto Rismiyanto Universitas Ivet
  • Dwi Nur Siti Marchamah Universitas Ivet
  • Wahyuni Arumsari Universitas Ivet

Abstract

Nursing services have an influence on the quality of health services. A nurse has the responsibility to provide good performance when providing health services, where they are in direct contact with consumers. Nursing performance is based on established guidelines and standards which serve as a reference in health services. The aim of this research was to determine the relationship between nurse performance and patient satisfaction at Hospital X, Semarang Regency. The type of research used is quantitative with observational analytics. The research used a cross sectional approach. The population in this study were 1,653 inpatients in 2023 at Hospital X Semarang Regency. The sample for this study was 95 patients undergoing inpatient treatment at Hospital X Semarang Regency in 2023, calculated using the Slovin formula. The results of the study showed that the performance of nurses at Hospital Meanwhile, patient satisfaction at Hospital From this research, there is a relationship between nurse performance and patient satisfaction with a significant value (p-value) of 0.001 (<0.05).

References

Aditama. (2016). Manajemen Administrasi Rumah Sakit. Universitas Indonesia.

Alim, A. , ., Tangdilambi, N., & Badwi, A. (2019). Kualitas Pelayanan Kesehatan (Studi Analitik Terhadap Pasien Rawat Jalan di RSUD Makassar). Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo, 5.

Andi Nadirah Machmud. (2020). PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP. 10.

Cahyadi. (2015). ubungan Mutu Pelayanan dengan Kepuasan Pasien di RS PKU Muhammadiyah Yogyakarta Unit II. Universitas Ahmad Dahlan.

Didimus, S. I. (2016). Faktor yang berhubungan dengan kinerjaperawatdi ruang rawat inap Rumah Sakit Ibnu Sina YBW-UMI Makassa.

Hafid, M. A. (2014). Hubungan Kinerja Perawat Terhadap Tingkat Kepuasan Pasien Pengguna Yankestis Dalam Pelayanan Keperawatan Di RSUD Syech Yusuf Kab.Gowa.

Hasmoko, E. V. (2018). Analisis Faktor-faktor yang Mempengaruhi Kinerja Berdasarkan Penerapan System Pengembangan Manajemen Kinerja Klinis (SPMKK) di Ruang Rawat Inap RS Panti Wilasa Citarum Semarang. Program Pasca Sarjana UNDIP.

Joko Purwanto, M., Utami, W., Keperawatan STIKES Muhammadiyah Gombong, J., Keperawatan Purwokerto, P., & Kemenkes Semarang, P. (2014). Hubungan Antara Kinerja Perawat Dengan Kepuasan Pasien Di Instalasi Gawat Darurat (IGD) RSUD Cilacap. In Jurnal Ilmiah Kesehatan Keperawatan (Vol. 10, Issue 3).

Kewuan, N. (2016). Manajemen Kinerja Keperawatan (pamilih Eko Karyuni, Ed.).

Khamida, & Mastiah. (2015). KINERJA PERAWAT DALAM MEMBERIKAN ASUHAN KEPERAWATAN BERPENGARUH TERHADAP KEPUASAN PASIEN RAWAT INAP. Jurnal Ilmiah Kesehatan, 8, 154–161.

Nursalam. (2018). Konsep dan Penerapan Metodologi Penelitian Ilmu Keperawatan.

Nurwianti, I. , Mita, & Putri, T. H. (2020). Perilaku Caring Perawat Terhadap Tingkat Kepuasan Pasien Di Rumah Sakit. Https://Jurnal.Untan.Ac.Id/Index.Php/JmkeperawatanFK/Article/View/46161.

Pratiwi, P. M. D. A. W. (2023). Analisis Kualitas Pelayanan Kesehatan Terhadap Survei Kepuasan Masyarakat (SKM) Di Poli KIA Puskesmas X Demak. FASKES: Jurnal Farmasi, Kesehatan Dan Sains, 1(3), 94–107. https://doi.org/https://doi.org/10.32665/faskes.v1i3.2283

Undang-Undang No. 44 Tahun 2009.

Thamrin, A. , & Francis, T. (2019). Manajemen Pemasaran (I). Rajawali Pers.

Utama, S. (2017). Kepuasan Pasien.

Venakontesa, T., Rasmun, R., & Kadir, A. (2023). Hubungan Kinerja Perawat Dengan Kepuasan Pasien Rawat Inap Di RSD Dr. H. Soemarno Sosroatmodjo Tanjung Selor Kabupaten Bulungan. SAINTEKES: Jurnal Sains, Teknologi Dan Kesehatan, 2(2). https://doi.org/10.55681/saintekes.v2i2.65
Published
2024-07-11
How to Cite
RISMIYANTO, Rismiyanto; MARCHAMAH, Dwi Nur Siti; ARUMSARI, Wahyuni. Hubungan Kinerja Perawat Dengan Kepuasan Pasien Di Rumah Sakit X Kabupaten Semarang. Indonesian Journal of Health Community, [S.l.], v. 5, n. 1, p. 35-44, july 2024. ISSN 2775-9997. Available at: <https://e-journal.ivet.ac.id/index.php/ijheco/article/view/3299>. Date accessed: 06 dec. 2024. doi: https://doi.org/10.31331/ijheco.v5i1.3299.

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.